User Privacy Policy
This Privacy Policy explains how we at Zoccer Casino collect, use and protect the personal information you provide when you create an account, place bets, play games or use other services on our site. We take your privacy seriously and aim to be clear about what we process, why we do it and how you can manage your information.
Types of data we collect
Personal data
When you register and use our services we collect personal data such as your name, date of birth, contact details, postal address, identity documents for verification, and payment details. We also store account credentials and any correspondence you send to our support team.
Technical data
We collect device and connection information including IP address, browser type, operating system, device identifiers, location data where permitted, and log files. This helps us deliver the site, prevent fraud and diagnose technical issues.
Transactional data
Your activity on the platform is recorded, including deposits, withdrawals, bets, game history, wins and losses, and promotional activity. We also record responsible gaming settings and any self-exclusion information.
How we use your information
We use your data to provide and operate your account, process payments, verify identity, prevent fraud and money laundering, comply with legal obligations, and deliver customer support. We also use aggregated or anonymised data for service improvements, analytics and monitoring player safety. Where we rely on consent, you may withdraw that consent at any time for marketing and optional services.
Data protection practices
We protect personal information using technical and organisational measures appropriate to the sensitivity of the data. These measures include access controls, encryption, data minimisation and regular security reviews. Access to personal data is limited to staff and service providers with a legitimate need to see it. We retain information only as long as necessary to provide services, meet contractual obligations and comply with legal requirements.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, to remember preferences, for analytics and to deliver relevant marketing. Cookies may be session-based or persistent and may be set by us or by third parties providing services on our behalf.
Managing cookies
You can control cookie settings via our cookie banner, through your browser settings or by managing preferences in your account. Blocking certain cookies may affect functionality and your experience on the site.
Your rights
You have rights to access the personal data we hold about you, request correction of inaccuracies, request deletion or restriction of processing where applicable, and object to certain processing. You may also request a copy of your data in a portable format. To exercise your rights please use the account settings or contact our support team.
Access, correction and deletion
Requests to access, correct or delete personal data can be made via your account dashboard or by contacting support through the in-site support channels. We will verify your identity before responding and handle requests in line with applicable data protection requirements.
Information sharing and third parties
We share data with payment processors, identity verification providers, fraud prevention partners, analytics providers and other service suppliers necessary to operate the service. We may also share data if required by law or to protect the rights and safety of users and the platform. We take steps to ensure third parties process data in accordance with this policy.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. When we make material changes we will notify you via the site or your registered contact details. Continued use of the service after updates indicates acceptance of the revised policy.